From the app
- Open Dotdown and go to More, then Settings, then Account and sync.
- Scroll to Deleting your account and tap Delete my account.
- Confirm twice. Deletion happens immediately.
What is deleted
- Your sign-in (your Google login or the username a parent set up for you).
- Your place in your family, your profile photo (the file itself within a day), your last shared location, and your health record.
- Any open request to join a family.
What is kept
- Chores, events and points you took part in stay with the family, because they are the family's record rather than yours. Your name on them is the name the family gave you, not your login.
- If you are the only parent of a family, the whole family is deleted with your account, since nobody would be able to manage it. Make someone else a parent first if the family should carry on.
Without the app
If you can no longer open the app, email contact@megalightgames.com from the address you signed in with, and we will delete the account within 30 days and confirm by reply.
How long copies last
Dotdown keeps its own backup copies of each family so that a fault can be undone. A copy is made every other night and kept for seven days, and one copy a week is kept for five weeks; after that it is gone. When you delete your account, backup copies made before that night still contain your record until they age out, which is at most five weeks. When a whole family is deleted, all of its backup copies are deleted with it at once.
Photos are removed from storage within a day of the account or family being deleted. No other copies exist: our database provider keeps no backups of its own for this app.